When Automatic Teller Machine (ATM) or Point of Sale terminal (PoS) are selected as a distribution/delivering mechanism for cash transfer or vouchers, it is important to make sure that they exist within a reasonable distance from where people live.

Make sure to:

  • Set up a safe system for those persons with disabilities that cannot access ATM or PoS terminals, by appointing and authorising a trusted person to collect the cash. Beneficiaries should be able to sign ‘power of attorney’ agreements with a trusted person who can access the cash in their place
  • Pay attention to the requirements of blind persons or those with visual problems as many ATM machines are not accessible to them, they might need external assistance to collect the cash or the voucher. This concerns also many older people;
  • Make sure that instructions of use of the ATM is provided, also in easy-to-read format, with pictures and in oral instructions
  • ATM often requires a PIN code; take into account that some persons with intellectual impairments or mental health conditions can have difficulties to remember codes. Design a safe system for them to keep their codes private, either by writing down or informing a trusted person designated by the person him/herself;
  • Women with disabilities might face additional risks when collecting cash at ATM or POS terminals due to stigma and prejudice. Support women to organise themselves if they are living alone or as head of households, or organise specific days which are supervised to make sure they can safely collect their transfers;
  • Ensure that transportation means are available for persons with disabilities that have have to reach these points.

The illustration below provides details on physical accessibility, where the comfortable range is between 120 and 90 cm. The maximum acceptable reach height for wheelchair users is 140 cm.

Illustration providing details on comfortable range of reach zones for ATM machines
© Centre for Excellence in Universal Design (CEUD)

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